Shipping policy

Shipping Policy

Welcome to our store. We are committed to delivering your order quickly and safely. Below you will find the details of our shipping process, costs, and delivery times.

1. Processing Times

Once your order is placed, we require a short period for verification, quality control, and packaging.

  • Standard Processing: 1–3 business days.

  • Weekend Orders: Orders placed on Friday evening, Saturday, or Sunday will be processed starting the following Monday.

  • Public Holidays: Processing may be delayed during Polish public holidays.

2. Delivery Times

We ship our products from our central fulfillment center to ensure the best availability. Estimated delivery times after dispatch are:

  • Poland: 6-14 working days.

  • Dresses from "occasional" collection - up to 60 working days.

Note: Delivery times are estimates. Factors such as customs clearance, courier delays, or peak seasons (e.g., Black Friday/Christmas) may affect these timeframes.

3. Shipping Costs

Shipping fees are calculated automatically at checkout based on your destination.

  • Orders under 220 PLN: Shipping rates range from 18 PLN to 27 PLN.

  • Orders over 220 PLN: Free Shipping.

4. Tracking & Dispatch

Every order is assigned a unique tracking number.

  • You will receive a confirmation email with a tracking link as soon as your package is handed over to the courier.

  • Final delivery in Poland are completed by local national carriers or major couriers (e.g. DPD, DHL, InPost).

5. Customs, Duties, and VAT

As a company registered in Poland (NIP: 9522232719), VAT is included in the price for all EU customers.

6. Payment Methods

We provide a secure, SSL-encrypted checkout environment. We accept:

  • Cards: Visa, Mastercard, Maestro, American Express, Discover.

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, Klarna, PayPal

  • Local Polish Payments: BLIK

7. Undelivered Packages

Please ensure your shipping address and phone number are correct. If a package is returned to us due to an incorrect address or failure to collect it from a pickup point, the customer may be responsible for the costs of re-shipping.

8. Contact Us

If your order is significantly delayed or if you have any questions regarding your shipment, our team is ready to help:

  • Email: support@eloriatelier.com

  • Company Info: Krzysztof Grabowski, Trakt Lubelski 233C, 04-667, Warszawa, Poland.